“Regrettably, there will remain isolated occasions where our service will be affected as a result of a technical issue,” she added. A representative said that Aer Lingus is “very conscious” of the importance of reliable service. Appealing to them was the right thing to do, but without written proof of the offer, you were out of luck. I publish the names, numbers, and email addresses of the Aer Lingus executives on my consumer-advocacy site. That makes the refund process infinitely simpler. If someone ever promises you something that looks too good to be true, like a no-questions-asked refund on a plane ticket, get it in writing. Instead, maybe because the reps were unclear, you began an odyssey that ended with you asking me for help. You could have saved yourself a lot of headache by allowing the airline to handle your reservation and accommodations. I’d like Aer Lingus to fully reimburse us for the three flights I had to purchase, the taxis, the food, the hotel and the 600-euro compensation per person owed under EU law. I have tried to contact the airline numerous times, including emailing the executives listed on your consumer-advocacy site, but have not heard back. To date, Aer Lingus has not refunded me or contacted me about my claim for reimbursement, nor has it offered compensation for the canceled flight as required by EU law. I booked us a hotel and also paid for taxis and food. I opted to book a new flight for myself and my two travel companions. The Aer Lingus pilot announced that we should get off the plane, and advised us to either book our own flight home on any airline and Aer Lingus would refund us or call the phone number we were provided with.Īn Aer Lingus representative also told us to get our own hotel, taxi and food - all of which would be refunded. Initially, there was an issue with the plane, and then the delay had gone on so long that the flight crew could no longer fly. Aer Lingus canceled my recent flight from Dublin to Chicago after an extended delay.
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